Refund Policy

At Elitestore.co.za, we want our customers to be completely satisfied with their purchases. Please read our Refund & Return Policy carefully to understand your rights and obligations when requesting a return, exchange, or refund.

1. Products and Services Covered

We sell a wide range of products, including accessories, electronics, and related services such as repairs and bookings. This policy applies to both products and services purchased through www.elitestore.co.za

2. Return Eligibility

Not all purchases are eligible for return or refund. The following rules apply:

2.1 Non-Returnable Items

  • Opened software or electronic software downloads

  • Gift cards and digital codes

  • In-ear products (e.g., AirPods) due to hygiene reasons

  • Any item not purchased from Elitestore.co.za

2.2 Returnable Items

  • Defective products (regardless of sale status)

  • Sealed and unopened items

  • Opened but unused products with all accessories intact

  • Used products that are factory reset, undamaged, and in resalable condition

All returns are subject to inspection and approval.

3. Return Conditions

To qualify for a return:

  • Unopened Products: Must be factory sealed in original packaging

  • Opened but Unused: All packaging, manuals, accessories, and serial numbers must be intact

  • Used Products: Must be in excellent, resalable condition, factory reset, and include all original items

Products that do not meet the above conditions or are found to be tampered with will not be accepted for return unless they are defective on arrival.

4. Proof of Purchase Required

All refund or return requests must be accompanied by proof of purchase. Acceptable forms include:

  • Official receipt

  • Order confirmation email from Elitestore.co.za

5. How to Request a Return or Refund

Customers may request a refund or return through the following channels:

  • Email: Contact our support team via the email address provided on the website

  • Phone: Call the number listed on our website

  • Form: Complete the support form available on our platform

We will guide you through the process and advise on next steps, including inspection if necessary.

6. Refund Process and Timelines

Once a return is approved after inspection:

  • Refunds may be issued as:

    • A replacement item

    • A refund to the original payment method

    • Store credit

  • Refund processing time: 10 to 20 business days after approval
    (Please note: actual deposit times depend on your bank and are beyond our control.)

7. Exchanges

We offer product exchanges under the following conditions:

  • The product was purchased from Elitestore.co.za

  • Please email the store before you return a product.

  • The item is in good condition and passes inspection

If the product is not in resalable condition, customers must first contact our support team. An inspection will be conducted before an exchange is approved.

8. Damaged or Defective Items

If a product arrives damaged or is missing accessories:

  • You must notify us within 7 days of delivery or collection

  • All returns are at the purchaser’s own cost or a courier collection fee may be charged on both refunds and exchanges.
    Delivery Charges are non-refundable.

Following inspection, we will offer you a choice of:

  • Repair

  • Replacement

  • Refund of purchase price.

9. Cancellations

Orders may be canceled before they are shipped. However, cancellations are subject to processing and administrative fees. For more information, please contact our support team.

10. Contact Us

For any questions regarding refunds, returns, or cancellations, please reach out to our team via the contact information provided on www.elitestore.co.za

11. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page and take effect immediately.

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