Terms and Conditions

Introduction.

These Terms and Conditions (“Terms”) govern your use of www.elitestore.co.za, owned and operated by Elite Store, based in Gauteng Province, South Africa. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Use of the Website

  • Browsing our website is open to all visitors.

  • To place an order, users must create an account. This helps us allocate receipts and manage customer transactions securely.

  • Age restriction: You must be 18 years or older to make a purchase. If you are under 18, a parent or legal guardian must assist in the transaction.

2. Products and Services

  • Elite Store offers a range of products and related services, including repairs and bookings.

  • All items listed on the site are generally in stock, but availability may vary due to demand.

  • You may pre-order products that are newly launched prior to availability on the Website

  • The company reserves the right to limit quantities or discontinue any product or service at any time.

3. Pricing and Payments

In order to transact on our website, the end-user will have to use the services of the payment portal, because credit card processing is applicable to the transactions of the purchaser. The Company has entered into an agreement with the payment processor and by accessing the Elite Store website, you have agreed to be bound by the terms and conditions of the payment processor and agree to authorise the payment processor to initiate payment entries, in order for the seller to be paid the final purchase price.

For the avoidance of doubt, the Company does not offer a payment processing service. Furthermore, the Payment Processor will charge you directly for its transaction and brokerage fees. The relationship between the Company and the Payment Processor is one of the independent contractors. The Company does not act as the agent, representative, affiliate or partner of the Payment Processor.

The Company does not operate as a payment intermediary, payment processor, payment facilitator, money transmitter, money services business, or any type of business akin thereto for the purposes of, or in connection with, any transaction on the website. The Company also does not fulfil any of the functions (whether as a whole or in part), of a payment intermediary, payment processor, payment facilitator, money transmitter, money services business, or any type of business akin thereto, whether in a direct or indirect manner.

  • All prices listed are in South African Rand and include VAT unless otherwise stated.

  • Make fast, secure payments directly from your bank account into our store bank account.

  • Prices are subject to change, but we will provide notice of any changes before they take effect.

  • Apple Pay is available at checkout on your favourite browser.

  • We accept VISA and MasterCard credit cards both online and in store.

  • Elite Store takes extensive steps to ensure that all transactions are secure. All transactions made through the Website are encrypted. You acknowledge that transactions that are performed over the internet may be vulnerable to being intercepted. The company will not be liable for any loss that you way suffer as a result of any interception

4. Shipping and Delivery

  • Delivery services are offered in Pretoria, Midrand, Sandton, Johannesburg and some other surrounding areas, that is mostly around Gauteng Province.
  • We ship mainly to every corner of South Africa as well as some parts of Southern Africa.
  • Delivery dependant on stock being available in store and can range between 1 to 7 working days.                   
  • Delivery time starts once your order has been invoiced
    Deliveries are made on weekdays, during office hours (8am to 5pm).
    Arranged deliveries might be considered during weekends and holidays.
  • Elite Store will perform deliveries through a third party service provider. You may be required to provide a valid form of identification when your order is delivered.
  • Elite Store is not liable for any incorrect order or delivery where you make an error in the information that you provide to Elite Store e.g. if you provide the incorrect delivery address or submit an incorrect order.
  • Delivery fees will be calculated upon checkout and it will be based on your cart size.

  • Estimated delivery times are guaranteed, but if delays or issues occur, we will communicate directly with the customer via the contact information provided.

5. Cancellations, Returns & Refunds

  • Cancellations, returns, and refunds are subject to our Refund & Return Policy.

  • If you have questions or disputes regarding a refund or cancellation, please contact our support team for assistance.

6. User Content and Conduct

  • Users may post product reviews, comments, and other feedback.

  • We maintain the right to moderate and remove any content that is offensive, abusive, misleading, or violates any laws.

  • By posting content, you grant us a non-exclusive, royalty-free license to use, display, and reproduce such content on our platform.

7. Intellectual Property

  • All website content—including text, logos, images, and trademarks—is the property of Elite Store or its licensors.

  • You may not reuse, copy, reproduce, republish, or distribute any content without prior written permission.

  • If referencing or quoting from our website, credit must be given to Elite Store. Legal action may be taken against unauthorized use.

8. Website Availability and Disclaimer of Liability

  • We strive to maintain 24/7 availability of our website and services.

  • However, we do not guarantee that the site will be free from interruptions or technical issues at all times.

  • We disclaim all liability for any indirect, incidental, or consequential damages that may arise from your use of the site, including delays, data loss, or other issues.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa, specifically the Province of Gauteng. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

 

10.Trade-in.

Elite Store offers you the opportunity to trade in your used tech products (“Trade-in Product”) in exchange for a discount in any of the Store’s new products (“New Products”).

The value of the Trade-in Product will be used as:

  • Part-payment for a New Product;
  • Cash back into your bank account;
  • A discount on your cellular contract, to the value of the Trade-in Product

Trade-in Products.

If you wish to trade in your used-tech products, you must bring the Trade-in Products) to a store or call one of our online experts available, they will either come to you or assist you online, more info at www.elitestore.co.za.

  • You can trade in up to 2-3 qualifying items towards purchasing a new product.
  • Elite Store will assess the Trade-in Product/s- its/their condition to determine any wear and tear and/or any damage. This may be done in-store or if you are using the online option, a courier will contact you to collect the Trade-in Product/s and collect the same from you.

11. Conditions of Access

  •  Your access to, and use of the Elite Store website and any of the services, is always subject to these terms of use. Without limiting the generality of the above, in order to access or make use of any functionality on the website,
  • You must be a natural person who is over the age of 18 (eighteen) years old to purchase a product or service;
  • You agree to comply with all applicable laws and regulations governing the use of our website;
  • Including, without limitation, the provisions of the following Electronic Communication and Transaction Act,:
  • You agree to the processing of your personal information on the terms as more fully contemplated;
  • Again have to agree to be bound by the terms and conditions of the payment processor end-user agreement and the privacy policy of the payment processor. In light of the fact that in order to transact on the website, the end-user will have to use the services of the payment portal, because credit card processing is applicable to the transactions of both the seller and the purchaser.
  • May not be a person who carries on a business of dealing in second-hand products as contemplated in the Secondhand Goods Act 6, unless you are duly registered as a dealer with the South African Police Services and have been issued with a valid certificate of registration which is current.

12. Creation of an Elite Store User Account. 

  • In order to use the Elite Store website and the services, you will be required to create a user account with a username and a password. Your username and password must be kept confidential at all times and you are not to allow unauthorised third parties to access the website . Alternatively, you will be able to access your user account using your existing Google account and your personal information in these respective sites will auto-populate to create a user account.
  • You are responsible for restricting access to your user account so that third parties may not access it. You are solely responsible for all activities that occur under your access details. In the event that there has been any unauthorised access to your account or any unauthorised person becomes aware of your password, please notify us immediately, so that we can disable the affected  user account.
  • Please note that as part of your registration process, you are required to have a valid email account that is accessed by you regularly.
  • To the extent that the company detects that a user account has been activated using the email address of another party which does not belong to you, or that the email address utilised during the registration process is a temporary email address, the Company reserves the right to disable such user account at its discretion and without notice. In order to monitor this, it may be requested to re-validate your user account from time to time. You are only entitled to create 1 (one) account. You will not be able to make use of the services without the account. You are required to notify us immediately in the event that there is any change to the details used by you to create your Elite Store account. Your account is personal to you and may not be utilised by anyone other than you as the registered end-user.

13. Purchasers

  • A Purchaser seeking to purchase a product will simply need to select a preferred product from those on the website. Once a preferred product has been selected, you will be required to effect payment of the final purchase price to the payment processor, through the payment portal, upon receipt of confirmation from the payment processor of payment of the final purchase price. The company’s approved courier will contact you to arrange for the delivery of the product to an address nominated by you.
  •  Defects: the term “Defect” shall mean:
  • Any material imperfection in the manufacture of the product that renders the product less acceptable, than persons generally would be reasonably entitled to expect in the circumstances; or
  • Any characteristic of the product that renders it less useful, practicable or safe, than persons generally would be reasonably entitled to expect in the circumstances, which for the avoidance of doubt, excludes any damage to the product which has resulted from any action on the part of the purchaser.

a) return the defective product in order for the company to repair the defect or

b) return the defective product in order for the company to replace the item; or

c) return the  product and be provided with a refund, without any deduction or penalty.

 

14.Warranty Policy

Please ensure your product purchase was demonstrated to your satisfaction to confirm it meets your requirements!

Brand New products carry a 12-month Warranty.

Secondhand products carry a 3-month Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods.

  • Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service expert has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. 
  • We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced, refunded or repaired at our cost subject to the following exclusions:

Warranty Policy Exclusions

* Damage caused by a power outage/load shedding is not covered by warranty.

* Any physical alteration to goods purchased will invalidate the Warranty, this includes:

     – changing the power cord or factory-fitted plug; and viruses or malware transferred knowingly/unknowingly to personal computers, laptops or mobile devices voids the Warranty on the product.

  • You must follow any instructions for safe and proper use given by the staff member or product terms.
  • If there is a problem with the original pre-installed software you must notify us within 24 hours of purchase that you will return the item.

Please retain your original slip to validate your Warranty.

15. Contact Information

If you have any questions regarding these Terms or need support, please contact us via email or any other contact methods provided on our website at:

www.elitestore.co.za

 

16. Amendments to These Terms

We reserve the right to update or change these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

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